Business Continuity

The Capital & Credit Financial Group Business Continuity Plan details the business recovery strategies and procedures to be followed in response to events that may significantly disrupt the businesses of entities within the Group.

CCFG Business Continuity Plan is comprehensive and addresses the following:

The establishment of teams that are assigned specific roles in the event there is a significant business disruption to a single or multiple entities within the Group, a specified geographic location or a country-wide disruption.

Significant business disruptions can vary in their scope, such as CCFG entity only, a single building housing a CCFG entity, a geographic location where a CCFG business is located or the country as a whole. Within each of these scenarios, the severity of the disruption can also vary from minimal to severe. In a disruption to only a CCFG entity or a building housing a CCFG entity, we will transfer our operations to an alternate CCFG firm location and expect to recover and resume business within four hours. In a disruption affecting a geographic location where a CCFG entity is located, we will transfer our operations to a site outside of the affected area, and expect to recover and resume business within a reasonable time. In either situation, our plan is to ensure the continuity of our business operations.

CCFG BCP Plan is designed to support all obligations to clients, customers and other stakeholders in the event of a major disruption.  The plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with stakeholders; alternate physical location of employees; critical counter-party impact; and regulatory reporting.

CCFG ensures that adequate infrastructure and support exists to enable continuing processing from alternative locations in the event of significant disruptions.   Periodic tests are also carried out to ensure that alternative processing locations can respond to any significant disruptions. CCFG believes that our plan adequately identifies and mitigates our risk as it pertains to business continuity.

CCFG BCP Plan is intended to allow the entities within the Group to continue to meet all existing obligations in the event of a disaster. CCFG has evaluated a number of emergency scenarios and designed multiple recovery strategies based on the circumstances. However, regardless of the plans in place to respond to any significant disruption, we acknowledge that no disaster recovery plan is perfect and may not address all possible significant disruptions. Certain situations may arise that affect external counter parties upon which we rely for some measure of service or collaboration. The unpredictable nature of disasters precludes absolute preparedness for any plan.

This BCP is subject to change without notice. In the event that the BCP is modified, the updated disclosure will be promptly posted to the CCFG Internet website at www.capital-credit.com. In the event of any significant disruptions, customers and other stakeholders should contact 1-888-CCFG-NOW or 1-888-223-4669.